Excellon Assist – Aftersales Service Solution

As markets worldwide witness a paradigm shift from a product focus to a customer-centric approach, companies must transform themselves into Service Oriented businesses. Aftermarket Service is increasingly viewed as a differentiating factor in delivering superior customer experience, a source of increasing profitability, and an overall growth driver for organizations. No Manufacturer can ignore the Aftermarket, considering companies in certain industries like AutomobilesConsumer goodsindustrial machinery have sold so many units over the years that their aftermarkets have grown substantially larger than the original equipment businesses. Profitability from aftermarket spares sales is much higher compared to the original equipment sales. It has also been established that it costs far less to retain an existing customer and increase parts and service-related products’ sales than finding new customers. Product Sales require dedicated efforts for selling and converting prospects; aftermarket services and Spares sales are factors of the latent need customers have on a periodical basis. While the potential in Aftermarket Sales is tremendous, winning in the aftermarket is very challenging.

Companies face issues of people and facilities remaining idle, very low Inventory turn ratios, and parts becoming obsolete every year. Companies need to focus on aftermarket sales and services to create exceptional customer satisfaction and add value to the overall offering. Field service management software, warranty management, call center management, and workshop operations ensure companies provide seamless and efficient aftermarket service to their customers.


  • To ensure proper and efficient utilization of people and facilities.
  • To avoid parts from becoming obsolete every year.
  • To ensure the after-sales network has all the goods a company has sold in the past and those it currently makes.
  • To track the demand for spares and parts unpredictable and handle inconsistent marketplace demands because demands for repairs do not follow a pattern.
  • To respond within a specific time frame to the customer’s need for Service support and Spares.
  • To ensure profitability for the company in the ever-growing Aftermarket space.


To exceed Customer Expectations for Mission-critical Business Processes.
To increase profitability over the entire lifecycle of the Product.
Increased Revenue stream.
Real-time Visibility of Inventory and Spares across the Supply chain.
In the highly competitive product market, expedited service can be the key differentiating factor for OEMs.
Real-time availability of precise data for all relevant stakeholders enabling short- and long-term enhancements to the entire value chain.
Provide superior customer experience and Ensure Repeat sales.


Excellon ASSIST is a Cloud-based comprehensive solution for managing end-to-end After-sales product support. Excellon Assist software suite provides Workshop Service management, Warranty tracking, Repairs, Spares Management, Customer service operations management, and a powerful set of reporting tools.