Sales and Distribution Management – CRM

Ensuring Customer Delight every single time!

Today’s customers are spoilt for choice, bombarded with information and offers unlike earlier. Customer loyalty levels are dwindling, and hence it is imperative to provide a rich Personalized experience to Customers. To succeed, businesses should have a CRM 360 degree Customer View information and provide this visibility across sales, marketing, and customer service functions. This ensures customers have a seamless experience every time, leading to more Customer Loyalty and a reduction in lost sales. Excellon 5 makes sure that its customer management system includes all the processes and applications required to manage the customer relationship efficiently.

Lead Management

Effective Lead Management capability allows the staff to manage leads concerning capturing lead information, Reminder follow-ups, Product Demo/Test management, Auto assignment of leads to Teams, assigning priority to leads.

Customer Management

Our CRM Software Solution gives customer-facing staff detailed information on customers’ profiles, purchase history, buying preferences, and concerns. Having Customer Information means Dealerships/Distributors can strategize Up-Selling and Cross-selling to their Customers. Structured Marketing strategies can be designed to encourage Existing Customers to buy more of the same Products.

Multi-Channel Workflow

Track Campaigns, feedback, and Complaints through Multiple channels, including Email, Digital, Social, Mobile applications, SMS, Websites, advertisements, etc. Even track the effectiveness of your marketing campaigns and money spent on any marketing channel by tracking the source of your customers.

Call Center Management

Extend CRM Investment by using Excellon Call Center Management Software. Understanding Customers’ concerns, queries, feedback is at the center of any Company’s Sales and Marketing division.

Campaign Management

A complete solution for execution and analysis of customer-driven marketing campaign.