Dealer Management System – Service Management
Make Service your all-powerful Loyalty Tool
A Dealer Management System – Service Management System is imperative in today’s competitive landscape, businesses often prioritize acquiring new customers, yet it’s equally vital to retain existing ones. Retention strategies are pivotal, given that retaining customers is typically more cost-effective than acquiring new ones. An indispensable tool for fostering repeat business and customer loyalty is the Dealer Management System – Service Management an Aftermarket Software by Excellon Software. This product not only streamlines after-sales service management but also embodies the pillars of convenience, promptness, and cost-effectiveness, elevating the customer experience.
Consistency stands as a cornerstone in the realm of customer service. Ensuring uniform excellence across all touchpoints of a brand is paramount. Achieving consistency requires meticulous design of customer-centric processes, coupled with unwavering adherence to these standards. Such dedication sustains consistently exceptional service levels, thereby fostering customer satisfaction and loyalty.
Excellon’s Dealer Management System – Service Management System is a robust solution encompassing various facets of customer service management. It adeptly handles Carry-In (walk-in service), On-Site (field service management), and Return-To-Bench (RTB) after-sales processes, providing a seamless experience for both businesses and customers alike.
- The system facilitates the creation and management of service contracts, including warranties, free service agreements, extended warranties, and Annual Maintenance Contracts (AMCs), ensuring clarity and compliance in service agreements.
- Automating service processes from gate pass management to billing and invoicing, alongside generating service reminders and offering diverse planning utilities, streamlines operations and enhances efficiency.
- Effective monitoring of adherence to service standards and Key Performance Indicators (KPIs) ensures service excellence. Recognizing and rewarding high performers while identifying areas for improvement fosters a culture of continuous enhancement.
- Advanced service planning tools maintain a comprehensive service history for each product, with detailed job card information accessible globally. Additionally, a configurable service reminder engine ensures timely customer engagement.
- Service advisors benefit from a user-friendly interface that simplifies service scheduling, job card assignment, and target allocation to mechanics, enhancing productivity and coordination.
- Tracking technician job efficiency allows for performance assessment and appropriate incentivization, ensuring optimal service delivery and employee motivation.
- Digitizing customer service offers and schemes through coupon management enhances accessibility and convenience for customers while enabling seamless tracking and management for businesses.
In essence, Excellon’s Dealer Management System – Service Management System embodies the principles of customer-centricity, efficiency, and innovation, empowering businesses to forge enduring relationships with their clientele and stay ahead in today’s dynamic market.