Excellon 5 Warranty Management Solution has a big positive impact on Customer Satisfaction

The client is one of the largest vehicle manufacturers in the world and operates through a large dealer network spread across over 30 countries on 5 continents. It is ranked as the world’s fourth-largest three and two-wheeler manufacturer. The brand is well-known across several Latin America, Africa, Middle East, South and Southeast Asia.


1. Being a giant automotive manufacturer, the client has many dealers and third-party users. Hence the client needed a sustainable warranty administration solution for critical aspects of the warranty process, such as supervising deployed policies, flat pricing globally, fault codes, policy management, registration, and claims processing.

2. Client was looking for a one-stop solution to all warranty process-related issues from contract/claims administration to reporting.

3. Challenge for the client was to address issues of quick customer claim settlement. To facilitate efficient service to customers during the warranty period and big data from the point of origin to all stakeholders in the warranty chain.