Call Center Management App With A New Perspective By Excellon Software

The client is a part of the USD 6.6 billion Automobile Group started in India. It is one of the leading global Automobile manufacturers in a competitive age of world’s fast-growing economy. Company’s portfolio covers the widest range of motorcycles, scooters, and three-wheelers. The company has 1300 dealers and authorised service stations to serve worldwide. Company’s marquee can be found on and off road in South America, Africa, Middle East, South and South-East Asia.

Background

1. With a vast network of dealers and distributors in India and abroad, the client was looking for an effective Dealer Management System to manage its dealer network under one umbrella, with the aim of complete satisfaction of end customer.

2. Excellon 5 Dealer Management System offers a variety of applications. Call Center Software is one of the application form the Excellon 5 DMS, developed for efficiently handling the end user data.

3. The application requirement was for managing third-party/ outsourced agency for call centre (customer service) and linked the outcome to the Dealer Management System for generating reports and analysis.

Solution

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Background

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