Powering the Future of Enterprise Distribution Networks
A purpose-built suite of cloud-based and AI-powered solutions. Excellon empowers OEMs, distributors, and retailers with automated workflows, actionable intelligence, and a single, trusted view of the entire business.
- 100% digital dealer operations
- AI-driven insights
Excellon DMS: dealer management software for sales, service and operations
Streamline the whole dealership lifecycle, from lead capture and deal closure to service, spares, inventory and finance. Automotive OEMs and EV manufacturers worldwide use Excellon to digitize their distribution network management, with AI-driven capability built in.
Sales management
Manage multi-dimensional sales cycles across every channel and lift conversion from lead to order booking.
Service management
Handle service and repair orders, claims and returns with the visibility to hold service levels and delight customers.
Distribution operations
Onboard distributors and run finance, accounting, smart inventory and pricing in one integrated system.
Distribution channel management
- Distributor and retailer onboarding
- Contracts, incentives and promotions
- Real-time network performance insights
- Compliance and standards enforcement
Sales management and CRM
- Lead to quote to order, fully digitized
- Campaigns with intelligent lead scoring
- Predictive demand forecasting
- Integrated call center
Service management
- Appointment scheduling and resource planning
- Service orders and dispatch
- SOP and SLA compliance tracking
- Proactive customer reminders
Inventory and spares
- Central control across locations
- AI recommendations for optimal stocking
- Automated reordering workflows
- Multi-location visibility for products and parts
Finance and accounting
- Payment processing and reconciliation
- Multi-currency transactions
- Built-in tax compliance tools
- Audit trails for financial control
Pricing, promotions and warranty
- Geo-targeted pricing and tiered discounts
- Seasonal promotion planning
- Automated RMA processing
- Warranty cost and impact analytics
Excellon currently supports the operation of our own stores in Colombia. It has an intuitive system that facilitates the process in dealerships and workshops. Their support team greatly assists us in keeping the system stable.
John Mario Escobar Zapata, Specialist BRM IT POS and After Sales, Grupo UMA
Read the impact stories: Commercial vehicle manufacturer, Warranty management and German automotive giant's 2-wheeler business.
ExcellonPulse: AI engine for demand forecasting, inventory and customer insight
ExcellonPulse turns data from every point in your channel into intelligence that lifts efficiency and revenue and keeps customers loyal. Distribution networks lose an estimated 5-10% of annual revenue to inefficient operations and poor decisions, and Pulse is built to close that gap.
Monitoring
Track sales, service, inventory and finance across every region and market in one view.
Insights
Find inefficiencies, growth opportunities and risks before they escalate.
Predictions
Forecast demand, inventory needs, customer behavior and churn likelihood.
Recommendations
Get targeted advice on sales, service, stock and cost, including service parts for each SKU.
Actions
Trigger reordering, pricing updates and contextual customer messages automatically.
Assistance
A GenAI Smart Assistant turns field reports and feedback into tasks and insight.
AI use cases for OEMs and dealership networks
Sales forecasting
AI sales projections and dynamic pricing, plus cross-sell and upsell opportunities.
Demand-based inventory
Geographic demand analysis keeps stock at the right level and prevents stock-outs.
Predictive maintenance
Spot issues early and optimize technician schedules for better after-sales service.
Warranty cost reduction
Predict failure patterns from service data and resolve them before they spread.
Churn and sentiment
Identify at-risk customers and personalize offers to keep them.
Channel performance
Compare locations to improve sales effectiveness and resource allocation.
Built in with Excellon
Pulse is pre-integrated with the Excellon platform for unified visibility and control across sales, inventory and service.
Works with your existing stack
Deploy it on top of your current DMS, ERP, CRM or other systems without disrupting established workflows.
Excellon Omni Orchestrator: global distributor network management for OEMs
A governed reference layer that gives OEM teams a single view of vehicle and operational context across every market, without asking a single distributor to change how they work.
Markets keep their own systems. The OEM gets one trusted picture.
For OEM operations
- A single, trusted vehicle context instead of fragmented market inputs
- Automated data flows replace manual effort and delayed follow-ups
- More predictable order management and better inventory planning
- Stronger warranty monitoring and failed-part analysis
- Leaders see which markets need intervention
- Personal and sensitive data stay out of scope
For distributors
- Keep existing systems, with no integration required with the OEM system
- Share only defined operational context within governance boundaries
- Clearer order-status visibility with OEM supply teams
- Better demand and order signals with no added reporting
- Timely updates on warranty status and claims approvals
Core capabilities of the Omni Orchestrator
Adapter Framework
Existing distributor systems stay unchanged while still taking part in the OEM network.
Workflow and Rules
Information follows defined business conditions and usage boundaries.
API Façade
Stops custom, one-off integrations from spreading across the ecosystem.
Security Layer
Clear access boundaries keep distributor systems protected as you scale.
Eventing
OEM teams are informed at the right moments, with less reliance on manual updates.
Audit and Reprocess
Reviews, follow-ups and corrections become routine rather than exceptional.
Privacy-by-design
Sensitive and personal data stay structurally out of scope.
Regional compliance
Supports local regulations and market-specific requirements.
Enterprise-grade
Reliable, governed information for enterprise decisions.
Excellon Exact GST: SAP-certified GST API provider (GSP) in India
Automate e-invoicing, e-way bills, GST returns and indirect tax compliance with secure APIs. Excellon EXACT is a Government of India recognized GST Suvidha Provider, empaneled in the first batch in 2016.
SAP-certified architecture
Native compatibility inside your SAP ecosystem.
Unified compliance
e-Invoicing, e-way bills and returns on one stack.
High-volume throughput
Built for large enterprise data loads.
Real-time regulatory sync
Continuous alignment with GSTN mandates.
Built for enterprise integration
- Rich e-invoice and e-way bill APIs for ERP connectivity
- Multi-GSTIN management under a single PAN
- Developer sandbox with full API documentation
- 24x7 support by email and voice
Layered security
- Perimeter: penetration testing and annual audits per GSTN guidelines
- Network: VPC deployment, firewalls and MPLS link to GSTN
- Endpoint: IP and MAC filtering, client certificates
- Application and data: separate app and DB layers, encrypted data
The platform seamlessly integrates with SAP S/4HANA, ensuring accuracy, compliance and timeliness in our statutory reporting.
Murugan Thevar, Manager, SAP Practise
Distribution software built for your industry
The Excellon platform is configured for the sales, service and distribution models of each sector.
Ready to modernize your dealer and distribution network?
Tell us about your network and we will show you how Excellon DMS, ExcellonPulse AI, Omni Orchestrator and Exact GST fit together.
