While one cannot refute the necessity of a strong sales team, it is only the tip of the iceberg. Any successful organisation requires so much more than just good sales. As with most industries these days, the advent of technology has seen a shift from a product-driven to a customer-centric approach and organisations themselves are constantly on the look-out for the best way to increase customer satisfaction. But did you know that the heart of a customer-centric approach is a strong software system - a single solution that can cater to all your needs? This is where organisations are set to benefit with the adoption of a Dealer Management System (DMS).
At the outset, a DMS software does cater to customer communication, right from pre-sales to after-sales service. It provides customers with a sophisticated point of access and makes aspects such as price point comparisons, imagery, product benefits and even appointment scheduling a breeze. However, a DMS does so much more. A sophisticated system caters to integration within all outlets linked to the organisation, dealer networking, sales and financing, inventory of parts and products, service schedules, accounting and document control amongst other features. Above all, it ensures a transparent system for faster decision making while keeping you a notch above the competition.
Excellon’s award winning DMS solutions are scalable to manage organisational needs regardless of size along with end-to-end solutions which play an important role in an organisations success. So what are you waiting for? Join our list of successful and happy customers and see what a difference Excellon Software can make to your company!