In today's fast-paced business world, the competition is cut-throat, and not evolving fast enough to keep up with changing consumer behavior means that your company will be left behind in the dust. Consumers today demand a greater degree of efficiency than ever before. Customer relationship management is one of the biggest focus areas for an automobile manufacturer. From the stages of design to actually meeting service delivery levels, a successful automobile manufacturing company has to be customer-centric at every stage. This makes customer relationship management (CRM) software your ally. With the right software, you will be able to streamline the business processes of your company, predict market trends, and customise your products to keep up with the changing consumer buying behaviour. This is where Excellon DMS can help you!
Excellon DMS is a powerful dealership management software with components catering to the service management system, vehicle management and customer relationship management.
How Excellon DMS Helps You Keep Up With Customers?
Designed to keep pace with emerging market trends and new-age customers, Excellon DMS features a number of innovative customer relationship management strategies. Utilising these strategies enables your manufacturing company to maximise customer information, broaden the scope of your organisation and, ensure that the collated data and information reaches every single member of your company across multiple branches in real-time.
Aggregating Customer Feedback
Customers have strong opinions about your products and services, and herein lies a wealth of information for your company. Customer feedback and how you respond to it can make or break your company. If you are ready and able to understand customer feedback and respond to it appropriately, your organisational CRM goals are met. By using electronic surveys, telephonic feedback and a number of other sources, Excellon DMS collates all customer feedback for you on one platform. This streamlining and other outreach functions in the Dealer Management system enable you to quickly reach out to customers and address comments, complaints and suggestions.
Smarter, Robust and Truer Partnership
Excellon Dealer Management System brings best-in-class functionality to the table. This highly efficient system features smart technology that is cloud base dealership management software is always accessible, always on, always backed-up and completely secure. Its robust workflows are designed to meet every functional need your organisation may have. Instead of offering an imbalanced partnership agreement, Excellon DMS offers you a true partnership that includes freedom from long-term contracts, no extra user charges or hidden fees.
Designed to reduce management hours, Excellon DMS offers auto manufacturers with multi-point departments and branches an easy to deploy and implement management solution that is low on cost and high on quality. Our software suite is designed to meet your customer service needs and helps you improve your customer satisfaction ratings, understand and present the needs of your customers, and create longer lasting and loyal relationships with them.
Excellon Dealer Management System is the only tool your automobile manufacturing company needs to keep up with the changing consumer buying behaviour.