Severity: Notice
Message: Undefined variable: dealerTestimonialsCatsData
Filename: frontend/header.php
Line Number: 582
Backtrace:
File: D:\home\site\wwwroot\frontend\views\frontend\header.php
Line: 582
Function: _error_handler
File: D:\home\site\wwwroot\frontend\controllers\CaseStudies.php
Line: 333
Function: view
File: D:\home\site\wwwroot\frontend\controllers\CaseStudies.php
Line: 75
Function: _load_Template
File: D:\home\site\wwwroot\index.php
Line: 315
Function: require_once
Severity: Warning
Message: Invalid argument supplied for foreach()
Filename: frontend/header.php
Line Number: 582
Backtrace:
File: D:\home\site\wwwroot\frontend\views\frontend\header.php
Line: 582
Function: _error_handler
File: D:\home\site\wwwroot\frontend\controllers\CaseStudies.php
Line: 333
Function: view
File: D:\home\site\wwwroot\frontend\controllers\CaseStudies.php
Line: 75
Function: _load_Template
File: D:\home\site\wwwroot\index.php
Line: 315
Function: require_once
MyTVS is a chain of multi-brand auto servicing and repair workshops from India’s largest automobile distribution and services company, T V SundramIyengar and Sons Ltd. The company needed to implement a new IT solution to provide outstanding service to its franchisee network and their end customers. With the new platform, MyTVS secures individual franchisee’s data on the cloud, managed by Excellon Software, a Microsoft Gold Certified Partner.
The Customer Centric Businesses (CCB) Division of T V SundramIyengar& Sons Ltd. (TVS) launched MyTVS, the brand under which it is integrating its three motoring service initiatives. The initiatives include multi-brand service facilities for all cars, sales of pre-owned cars, and roadside emergency assistance services.
The car servicing business is built primarily on the franchisee model. The company had earlier implemented a desktop-based software application at all its service centers. Franchisees would enter transactions offline and send data to TVS on a weekly basis. This system had several drawbacks and TVS decided to completely replace it with a modern solution.
1. Existing distribution software in offline mode was unable to support company’s business with pain areas in Customer Service, Inventory Management, Customer Management.
2. Change management and ability to change & adapt business in order to provide outstanding service to its franchisee network and end customers.
3. Enterprise management, transparency, and view at granular or high-level into the whole franchise chain.
1. Externally hosted solution Excellon dealer software and Excellon’s domain expertise to quickly understand and address business & technical problems.
2. DMS delivered unified operation and customer management for its complete franchise network along with ability to adjust business processes & rules at run time.
3. DMS helped in bringing uniform customer experience with Service standards and significant efficiencies in franchise operation through its comprehensive Service Management, Inventory Management, Service KPIs, and problem identification.
4. Rollout to new franchisees, customization & change management through “click once” deployment became much easier and very efficient.
5. Solution is offered as Cloud solution with infrastructure managed by Excellon and connectivity using Broadband.
The company opted for a solution from Excellon Software built on the Microsoft platform. “We finalized on Excellon’s solution based on their deep domain knowledge. Moreover, as a growing business, we did not want to make a large upfront capital investment to host the solution in-house, so Excellon’s hosted solution offered a significant cash flow advantage,” explains Mr. Srivatchan.
Excellon’s software expertise was evident in the flexible architecture of their solution, and the solution provided user-friendly features like a report configurator and a familiar Windows look and feel,” added Mr. V. Sundar, Chief Information Officer, TVS& Sons.
1. Increased Security Robust multi-layered security from state-of-the-art architecture and design of the solution.
2. Lowers Cost Substantially The monthly subscription model (SaaS) from Excellon ensures that MyTVS incurs additional costs only when a new franchisee begins to use the application. Also the annuity payment ensures that costs are manageable and predictable.
“We have reduced total cost of ownership with this solution. This optimization of IT infrastructure allows each franchisee’s data to be stored securely, as if in a stand-alone application.” says Mr. V. Sundar, Chief Information Officer, TVS& Sons.
3. Simpler Customization The application can be easily enhanced. Changes in business logic, reports, workflows and master data can be quickly and easily rolled out to all users seamlessly and in the background, ensuring that all users are always on the latest version.
4. Create Customized Reports and access Business Analysis Probably the biggest benefit is the simple manner in which TVS and the franchisees can create custom reports. A Microsoft Office Excel front end enables data to be picked up from SQL Server and rendered in a pivot report, by which users can simply drag and drop fields and drill down into different aspects.
5. Solution is offered as Cloud solution with infrastructure managed by Excellon and connectivity using Broadband.
The company opted for a solution from Excellon Software built on the Microsoft platform. “We finalized on Excellon’s solution based on their deep domain knowledge. Moreover, as a growing business, we did not want to make a large upfront capital investment to host the solution in-house, so Excellon’s hosted solution offered a significant cash flow advantage,” explains Mr. Srivatchan.
Excellon’s software expertise was evident in the flexible architecture of their solution, and the solution provided user-friendly features like a report configurator and a familiar Windows look and feel,” added Mr. V. Sundar, Chief Information Officer, TVS& Sons.
Excellon China
Excellon Japan
Excellon USA