Mahindra Two Wheelers Ltd. (MTWL), the scooter and motorcycle unit of the Mahindra Group, has bagged the Information Week award for enabling process innovation through technology. By implementing the Excellon cloud-based Dealership Management System, MTWL achieved several important business goals and set the pace for future growth in its journey of business transformation.
EDGE - Enterprises Driving Growth and Excellence (using IT) is an initiative by InformationWeek to identify, recognize and honor end-user companies in India that have demonstrated the best use of technology to solve a business problem, improve business competitiveness, and deliver quantifiable ROI to stakeholders.
MTWL, a new entrant in an intensely competitive arena, had embarked on a journey of transformation and was looking to turnaround its business, grow revenues, and establish stronger ties with its customers in a short time. A forward thinking company, MTWL believed that state-of-the-art IT infrastructure would be a strategic lever to enable it to achieve its objectives. It zeroed in on Excellon for a solution, impressed by the company’s strategic technology leadership with cloud and mobility, and expertise backed by a large team of experienced professionals relevant to MTWL’s business.
The Excellon DMS Implementation at Mahindra Two Wheelers Ltd (MTWL) won the award for its innovative process improvement initiative with several distinctions, including the high speed of adaption wherein Excellon 5 DMS was adapted to MTWL’s business very quickly. This was accomplished by Excellon’s ability to successfully migrate and adapt a large number of dealers every month across the length and breadth of urban and rural India. This helped MTWL save a significant amount of time and costs normally incurred in larger deployment timelines, and alleviated cost pressures with quick adaption.
The Excellon solution has helped MTWL realize its strategic vision with several benefits including better visibility into its sales & distribution network, and enabling it to effectively connect with the customers and respond quickly to their needs. The implementation also benefits the dealers in all the areas including customer connect, communication, stock management, warranty & claims, and elimination of manual processes in various areas.
Finally, the Excellon DMS 5.0 solution has helped MTWL launch new models successfully in the market by aligning enquiries, bookings, shipments, dealers and customer feedback seamlessly, leading to enhanced revenues. Thanks to these improvements, MTWL’s efficiencies increased, resulting in significant cost savings post installation.
About Excellon DMS Excellon DMS addresses the needs of OEMs as well as dealers in a single integrated solution that covers both small and very large dealership networks. A ready configuration of the Excellon suite can manage dealer networks to meet the specific needs of the automotive industry; it is a ready-to-use product that can be deployed quickly without much customization or special development effort at significantly low costs.
Excellon Software is a renowned software product company known for its cutting-edge yet simple-to-use sales, distribution, and service management software. The company’s product portfolio encompasses a complete dealer management system, sales and distribution management, and service management software. It offers unmatched flexibility in deployment, functionality and reporting. The Excellon solution is relevant to emerging markets with its adaptable tax setup and structure, along with the ability to handle city, state, region, and national level complexities.
With a large team of professionals comprising business, functional, and technical specialists, Excellon Software offers an end-to-end solution right from requirement analysis, customization, training and rollouts, to support large sales & service networks. This comprehensive capability has resulted in clients forging close partnerships with Excellon for direct delivery and support of its solutions at thousands of locations across rural and urban markets in India, bridging the regional, cultural, and language gaps and connecting with the clients’ network through joint teamwork.
Excellon’s applications are used by large and small manufacturers, franchisors, dealers, distributors and service centers. Its customers include several well-known industry leaders from India, South-East Asia, and Middle-East such as Mahindra, Bajaj Auto, Ashok Leyland, Eicher, myTVS, Perodua Cars Malaysia etc.