AUTOMOTIVE INDUSTRY - OVERVIEW

Unlike earlier times, the automotive industry has been witnessing a paradigm shift from a product-driven to customer-centric approach to keep customer loyalty and to adapt the dynamic customer behaviour and expectations. Owing to the unprecedented evolution of Social Media, Mobility, Big Data, Analytics and Cloud, today’s consumers are more connected and well informed than ever. In the automotive industry, these technologies and interconnected apps are breaking down walls between customers and automotive sales ecosystem; therefore, automakers are imposed to devise new tactics for improving the buying experience and keeping customer loyalty.

 
Overview of automotive industry
Challenges of automotive sector
 
  • Increasing numbers of products and options for Customers
  • Shorter Technology cycles
Challenges
  • Customer emphasis on After-sales service
  • Need to enhance Operational efficiencies and productivities
Challenges
  • Need to constantly expand service and Distribution Networks
  • Cost-effectiveness in the rising Competitive market
 

EXCELLON SOFTWARE'S COMPREHENSIVE AUTOMOTIVE SOLUTIONS

Excellon Connect

The App Advantage


Engage your customers at their convenience by custom designing an app solely for your company.

By doing so, your customers will have the advantage of enjoying all varied services offered by your company.

From checking out latest offers to obtaining the best quotes, searching for the best dealer location to booking & tracking services, Excellon 5 will efficiently take your business a notch higher by enabling a rich and a rewarding customer experience.

  • View Product Catalogs
  • Get Push Notifications
  • Get Quotations
  • Online Vehicle Booking
  • Book Service Appointments
  • Locate Nearby Dealer Location
  • Get Service due Reminders
  • Tracking service History
  • Know Progress on your Service
  • Choose your Preferred Payment Options
  • Know Availability of Parts
  • Get Vehicle Information
  • Share your Feedback

CRM - Customer Relationship Management

Today’s modern world is driven by technology. Feedback from customers will define your company. Catering to their needs and ensuring satisfaction will eventually result in goodwill.

Excellon’s CRM module combines the best aspects of lead management, activity management, sales person’s dairy, E-mail & SMS integration, target management and quote management into one powerful tool.

By simply automating the trickiest aspect of your sales process, Excellon’s CRM will inevitably lead to a rewarding conclusion for both customers and your business.

  • Lead Management
  • Customer Management
  • Performance & Productivity
  • Multi-Channel View
  • Customer Rewards
  • Call Center Management

Analytics & Dashboard

The Nerve Center


In addition to providing data at your disposal, Excellon 5 analyses your company’s data and offers information that can be used in regards to your business advantage.

Get the most from every marketing and sales effort, make every lead count, review vehicles & spares sales, probe your procurement strategy and spot the weakness in your service capabilities.

The Analytics dashboard is the nucleus of your entire business operations, the centralized intelligence unit puts you truly in control of where your business is heading on a daily basis.

  • HQ dashboard
  • CRM Analytics
  • Vehicle Sales and Purchase Analytics
  • Spare Sales and Purchase Analytics
  • Vehicle Service Analytics
  • Dealership Analytics

Vehicle Management

Keeping track of your manufactured vehicles running across the country or globally requires an advanced software.

Vehicle Management module from Excellon 5 will efficiently streamline the entire operational and financial facets of any automobile organization.

Offering a complete suite that includes processes such as Sales, Inventory and Procurement Managements, your company’s vehicle management will feel completely seamless.

Improved visibility across the network provides the data, insights, and analytics that helps you make smarter decisions which will benefit your business and customers equally.

  • Sales Order Management
  • Purchase Order Management
  • Stock Management
  • Stock Valuation & Adjustment
  • Auto Allocation
  • Multi-Location, Multi-Brand Operations
  • Sales Margin Chasis profitability

Financial Management

Let your money do the Hard Work


Making quick decisions is the core when it comes to managing finances. To make this happen, a need to have a real-time visibility into your company’s financial data, cash flow, liquidity and accounting processes is highly necessary.

Financial Management module from Excellon will efficiently automate your company’s entire financial process and provide you with information and tools that help you make smart commercial decisions quickly.

  • Records Receipts & Payments
  • Debit & Credit notes
  • Cash & Bank transfers
  • Bank Reconciliation Statement
  • Financial Reports
  • Interest Calculation & Payment Method
  • Account and Contact ledger, cash/bank book
  • Prints Cheque

Spares Management

When an organization’s revenue depends on spares, it's only wise to invest in a software that manages this crucial area efficiently.

Excellon’s Spare Management module handles every spares related operation with maximum efficiency, taking the stress and possibility of human oversight right out of the equation.

In addition to monitoring quantities, improving supplier collaboration, and ensuring compliance the module is also capable of ordering under the specific parameters.


  • Sale Order Management
  • Sale Return Management
  • Purchase Order Management
  • Stock Valuation and Adjustment Reporting
  • Inventory Management
  • Demand Planning and Forecasting
  • Dealer-to-Dealer Transfer and Invoicing

Service Management

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Excellon highlights
 
  • Real-time Vehicles and spares Management
  • Comprehensive tool for Pre-sales, CRM and Sales
  • Improved Sales forecasting
  • Enhanced Customer experience right from Enquiry to After-sales service
  • Increased Revenue through lesser number of lost sales and higher conversions
  • Faster Warranty/Claims settelement
  • Auto Ordering Mechanism to avoid Stock out situation
 
OEM Benefits
 
OEM Benefits

When your business is spread across the country or globally, a need to monitor your distributors and dealers and also reach out to each customer is highly necessary. Excellon 5 Dealer Management Suite provides you with a real-time interface to track your distribution network and bring a unified customer experience across varied locations, improves efficiency and fosters a culture of higher productivity & growth.

The robust features built into the suite allows you to have:

 

ROI from Business Intel
Increased ROI from Business Intel

Centralized Control and Monitoring
Centralized Control and Monitoring

Seamless Integration with ERP
Seamless Integration with ERP

Cost Savings
Cost Savings

Enhanced Management Reporting
Enhanced Management Reporting

Real Time Inventory Tracking
Real Time Inventory Tracking

Dealer / Distributor Advantage
Dealer / Distributor Advantage

As a dealer or proprietor, apart from satisfying ever demanding customer demands, having up-to-date information, ease in ordering parts, managing leads and customer transactions is also important . Excellon 5 proivdes you with a holistic solution which will help you to make quick decisions & enable implementation of standard procedures in order to maintain and assess operations and service quality in your company.

The robust features built into the suite allows you to have:

Stock Tracking
Stock Tracking

Faster Claims Settlement
Faster Claims Settlement

Service Vehicle History Tracking
Service Vehicle History Tracking

Increased Operational Efficiency
Increased Operational Efficiency

Improved Revenues
Improved Revenues

Personnel Performance Management
Personnel Performance Management

SUCCESS STORIES
Bajaj Auto

BUSINESS CHALLENGES

Bajaj Auto is ranked as the fourth largest two and three wheeler manufacturer with a customer base spanning as far as Latin America, Africa, Middle East, South and South East Asia. The scale of operations for Bajaj Auto is truly gigantic, spanning across 5 continents.They have an annual turnover of over 4 million vehicles. Bajaj Auto presented us with a challenge to manage a diverse, globally-connected business network with 5000 locations and a diverse portfolio. To manage operations on such large scale, availability of business critical information in real-time is imperative. Likewise, field sales teams needed on-demand access to information in remote locations.


EXCELLON SOFTWARE SOLUTION

Excellon 5 Dealer Management System was deployed on-cloud with a tight integration with SAP. Each of the business units – Motorcycles, Commercial Vehicles, Pro-biking – were offered a unified but highly customized solution. This resulted in a global connected enterprise with flexibility at the business unit level.


BUSINESS BENEFITS

Deployment of the Excellon Management Solution provided the much needed business information access in real-time while enabling information access from remote-locations. Data-driven decision making is now possible at all levels. And customized solutions for business units allows them to stay agile while remaining tightly knit with the organization.

Mahindra Two Wheelers

BUSINESS CHALLENGES

Mahindra is one of the oldest names in vehicle manufacturing in India. Their journey in mobility began in 1947 and today the company has become India’s No.1 UV manufacturer. They put forth the challenge to develop a Dealer Management System to aid the company’s goals of transformation while turning around the business and growing revenues. Creating a strong customer connect was the prime requirement. This transformation was to be achieved with the help of state-of-the-art IT infrastructure, which would automate the manual dealership network.


EXCELLON SOFTWARE SOLUTION

Excellon 5 Dealer Management System was deployed at 500 Mahindra Two Wheeler, Sales and Service locations. The cloud-based DMS was integrated with the existing SAP ERP, resulting in seamless master data and transaction data flow across diverse systems and business units.


BUSINESS BENEFITS

Deployment of the Excellon Management Solution was completed in just 12-months with efficient customization, seamless integration and successful rollout. Mahindra Two Wheelers was able to transform its business with improved customer satisfaction, quicker service & warranty claims and efficient customer handling.

Royal Enfield

BUSINESS CHALLANGES

Royal Enfield is one of the favorite bikes among bike enthusiasts around the world, fondly known as the ‘HIMALAYAN’. Royal Enfield lacked a unified Dealer Management System which created problems of efficiency and accuracy across the dealer network. This in turn hampered the Royal Enfield’s growth aspirations and customer satisfaction indices. Efficient management of a global network of dealers was the primary requirement and need.


EXCELLON SOFTWARE SOLUTION

Excellon deployed a unified operation and Customer Management System with integrated back-end SAP module. This facilitated a real-time flow of information while a rule-based engine handled diverse requirements with ease.


BUSINESS BENEFITS

Deployment of the Excellon Management Solution improved both customer-facing and back-end operations. Improved synergies resulted in hassle-free handling of bookings, sales, service and warranty claims.

MYTVS

BUSINESS CHALLENGES

MyTVS is a multi-brand car service spread across 85 locations in India. India’s largest after –market service provider presented us with a challenge to improve their Customer Service, Inventory and Customer Relationship Management; also seamlessly integrate into existing structure while improving service to franchisees and end-customers. We had to provide the management & C-Level executives the granular details of the end-to-end franchise chain.


EXCELLON SOFTWARE SOLUTION

A unified operations and Customer Management System with custom rules for varied business processes was implemented. The Dealer Management System deployed included modules for Service Management, Inventory Management, Service KPIs, and Problem Identification. Offered as a cloud-based solution, the infrastructure for the solution was managed by Excellon.


BUSINESS BENEFITS

Deployment of the Excellon Management Solution resulted in four-fold benefits for MyTVS – improvement in security, lowering of costs, improvements & efficiency in customizations, and roll out of simplified reports using the reporting module.

Multix

BUSINESS CHALLENGES

Multix is the first power generating car maker. They challenged us to deliver a seamless and excellent customer experience for an ambitious and growing automotive dealership network in the highly competitive utility vehicle segment and improve internal collaboration with custom workflows and use of analytics. Help the organization become more agile, customer centric and growth oriented.


EXCELLON SOFTWARE SOLUTION

A customized Dealer Management Solution with powerful business reporting features was developed for Multix. Coupled with intuitive dashboards covering critical business functions, the DMS solution included features for Sales, Services and Aftermarket Support.


BUSINESS BENEFITS

Deployment of the Excellon Management Solution has resulted in improved internal collaborations and application of data-driven insights to improve customer experience & customer satisfaction. Some of the key customer facing processes have been automated resulting in improved response times and reduction of manual errors.

Perodua

Business Challenges

Perodua is Malaysia's largest automobile manufacturer producing mainly minicars and superminis. The entire process of warehouse and supply chain management was inefficient and being done manually through Excel Sheets making operations time-consuming and prone to human error. Perodua wanted an end-to-end software system to track the entire manufacturing process right from raw material procurement from Indonesia and Japan to getting the vehicle market-ready. They were in the market for a comprehensive system to manage logistics, unpacking, shipment, production, financial accounting, supply and triggering processes. Automation was the need of the hour.


Excellon Software Solution

Excellon DMS solution was customized with the following features to help streamline Perodua’s operations: To help keep a track of the manufacturing life cycle a configurable part supply mechanism based on model, supply route and production line & cycle was designed. Easy monitoring of inventory was made possible by having a run time pick list generated for the supplied parts. The software integrated QR code system for printing the labels and scanning the parts bridging the gap between online and offline operations. Excellon Software worked out a direct supply process for Hako parts (i.e. small parts like nuts, screws ets.). By providing real-time supply data interface with third party system, inventory management for each production line and an in-built unified parts tracking function, Excellon Software ensured total integration.


Business Benefits

The benefits to Perodua were swift and visible. The company could avoid stock out situation in the manufacturing process, reduce resource idle time as a result of having standard operating procedures in place and avoid time loss. Real-time tracking across the supply chain, accurate production planning and automated processes led to less manual errors and improved manufacturing, shipping and warehousing. Ability to analyze and forecast trends in inventory and production helped align supply and demand as per the requirement.

Ashok Leyland

Business Challenges

Ashok Leyland is the 2nd largest manufacturer of commercial vehicles in India, the 4th largest manufacturer of buses in the world and the 16th largest manufacturer of trucks globally.With a footprint across 50 countries, Ashok Leyland presented us with a challenge to revamp their Sri Lanka operations. Lanka Leyland did not have any system in place and all the transactions and processes were managed manually. The Head Quarters wanted a system that would give them Centralised control and management by providing real-time data and financial visibility of its Distribution network.


Excellon Software Solution

Excellon Software solution was deployed across Lanka Leyland’s 173 distributors across Sri Lanka. An on-premise Excellon software solution was suggested to Lanka Leyland. Excellon solution being highly customisable could easily integrate the Generator module with its DMS solution.Excellon software also provided CRM, Vehicles, Spares, Inventory, Finance and Service Management module for Lanka Leyland.


Business Benefits

Deployment of Excellon Management software refined Lanka Leyland’s business process by enabling them to access information in real time. The DMS deployment enabled better internal collaboration.Automating Lanka Leyland’s business processes helped reduce manual errors. The availability of data and financial statements on hand facilitated the head-quarters to stay agile in the market place and enabled them to stay connected with their network at all times.

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