AUTOMOTIVE INDUSTRY - OVERVIEW

Unlike earlier times, the automotive industry has been witnessing a paradigm shift from a product-driven to customer-centric approach to keep customer loyalty and to adapt the dynamic customer behaviour and expectations. Owing to the unprecedented evolution of Social Media, Mobility, Big Data, Analytics and Cloud, today’s consumers are more connected and well informed than ever. In the automotive industry, these technologies and interconnected apps are breaking down walls between customers and automotive sales ecosystem; therefore, automakers are imposed to devise new tactics for improving the buying experience and keeping customer loyalty.

 
Overview of automotive industry
Challenges of automotive sector
 
  • Real-time large volume transactions & stock visibility
  • Demographic changes and profound shifts in global economic power are causing massive upheavals in demand
Challenges
  • Feedback management to make some enhancement in complete product life cycle
  • Critical functionality like multi lingual and multi-currency compatibility with respect to country level tax structure.
Challenges
  • Poor availability of data visualisation
  • Integration with the proprietary tools and data synchronisation
Challenges
  • Increasing globalization leading to increase in business complexity and risk
  • Consumer expectations changing radically
 
 

 

 

Excellon highlights
  • Highly adaptable and scalable platform
  • 360-degree view of customer
  • Next generation platform for AI, IoT, Social Media, payment gateway and vehicle locator
  • Multi-currency & multi-lingual compatible solution
  • Multi-layered security architecture with data encryption
  • Customised, interactive and intuitive dashboards and analytical reports with real-time data
  • Integration with other IT systems for seamless data exchange
  • Having Service-oriented architecture (SOA) enables increased business agility, improved business workflows, flexibility & Scalability

 

 
 
OEM Benefits

When your business is spread across the country or globally, a need to monitor your distributors and dealers and also reach out to each customer is highly necessary. Excellon 5 Dealer Management Suite provides you with a real-time interface to track your distribution network and bring a unified customer experience across varied locations, improves efficiency and fosters a culture of higher productivity & growth.

The robust features built into the suite allows you to have:

 

ROI from Business Intel
Increased ROI from Business Intel

Centralized Control and Monitoring
Centralized Control and Monitoring

Seamless Integration with ERP
Seamless Integration with ERP

Cost Savings
Cost Savings

Enhanced Management Reporting
Enhanced Management Reporting

Real Time Inventory Tracking
Real Time Inventory Tracking

 
Dealer / Distributor Advantage

As a dealer or proprietor, apart from satisfying ever demanding customer demands, having up-to-date information, ease in ordering parts, managing leads and customer transactions is also important . Excellon 5 proivdes you with a holistic solution which will help you to make quick decisions & enable implementation of standard procedures in order to maintain and assess operations and service quality in your company.

The robust features built into the suite allows you to have:

 

Stock Tracking
Stock Tracking

Faster Claims Settlement
Faster Claims Settlement

Service Vehicle History Tracking
Service Vehicle History Tracking

Increased Operational Efficiency
Increased Operational Efficiency

Improved Revenues
Improved Revenues

Personnel Performance Management
Personnel Performance Management

LOOKING FOR AN OVERALL TRANSFORMATION?

Try Excellon 5, a software that would efficiently manage your entire business operations, and revolutionize your company's working pattern.