The automobile manufacturing industry is an incredibly fast-paced one. In this competitive sector, if your turnaround time is too high, your service volume will be low and the customer satisfaction metrics of your organization will suffer. Short turnaround times are the need of the hour for automobile manufacturing companies. Turnaround time accounts for the total duration taken from the order and handling to manufacture, production and delivery. When the turnaround time is short, your company will be able to receive orders faster, deliver faster, and keep the customers happy and loyal.
Excellon DMS is the best-in-class solution which comes with pre-configured processes, business rules and regulation, reporting capabilities, inventory and service management software, and much more. With solutions that are highly relevant to emerging markets, the DMS system is designed to be deployed with faster training and implementation times. This service management software solution is the only tool you will need to decrease turnaround time, increase service volume, and operational efficiency as well as customer satisfaction rates.
End-To-End Service Management
Excellon Dealer Management System embedded Service Management module is designed to handle complete service centre management. From the very start of the process service appointments to the service delivery and integrated claims and warranty management, the DMS system makes the process faster, more efficient and customer-centric. It also includes comprehensive Service Center, Workshop Management, and Field Service Management capabilities.
Efficiently Increasing Service Volumes
By streamlining and automating repair and service operations, Excellon DMS helps your organization become more efficient, agile, and improves customer experience, while keeping the costs low and reducing risk and complexity. By helping to simplify and manage every phase of your customer-centric service process, DMS helps to reduce turnaround time when each cog in your service delivery process works in a well-oiled manner.
Better Service Level Management
From monitoring, managing and correlation to visualizing and controlling all important service support and delivery processes from the start to the finish, Excellon service management software ensures that your business meets the service level agreements, achieves targets and is ready for an increase in service volume.
Improved Customer Management
Excellon DMS features hassle-free service management processes with a number of embedded KPIs that help improve and track customer experience and satisfaction metrics.
Boosting Employee Productivity
If your employees do not have the necessary information at the right time, they will not be able to provide good and timely service to your customers. In effect, this means that your turnaround time will increase. With Excellon DMS, your staff will have easy and quick access to a robust knowledge management system that will enable them to serve their customers better, and even provide higher skills to the technicians in your company.
Equipped with sales, distribution, service and inventory management software, Excellon Dealer Management System is an end-to-end solution that simplifies and fastens every process in your organization, aiding centralized control, faster turnaround times, efficient resource utilization, and improved customer service.