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Dealer Management Mobility Solutions - Smarter Way To Empower Your Dealership

Blog on Excellon Dealer Management System

Already armed with the latest gadgets, big businesses, OEMs, and dealers are now looking forward to making the most out of Mobility. Equipped with the right features, mobile apps provide dealer network with the competitive advantage.

Technology has taken over everything. It has brought the world together and made everything simpler. Certainly, mobile websites serve as a powerful tool for providing dealer information; however, sometimes, they fall behind in fulfilling the exact requirements of the customers. Mobile apps prove to be helpful here to provide the customers with an easier and rapid means, and at the same time, it makes it easier for dealers to manage tasks seamlessly and get ample exposure to reach more and more customers.

With technology advancing in every sector, the automotive industry has also stepped ahead in taking advantage using the cutting-edge technology including mobile apps. Dealer Management System featuring the competence to operate the transactions and Dashboards on the iPad/Tablet for the convenience of the OEM and dealers helps to automate the complex operations of the unit on the go. Furthermore, it also simplifies to connect the entire network of customers, employees, business associates, and suppliers. Better resource management, improved decision making strategy, and better productivity become feasible with a high-tech mobile app. An efficiently developed app can accomplish all your purposes including streamlining inventory management, invoicing, inspection, customer services, work order, logistics, and other processes of a manufacturing unit. 

It empowers dealers and OEMs to provide a mobility solution for every customer touch point and thus managing and improving customer experience becomes simple. Most of such apps include the features like a product catalogue to facilitate easy access to pictures, various features of the vehicle, expert reviews and videos to the prospects. Further, an integrated payment gateway lets customer book the vehicle on the go. 
A mobile application designed keeping in mind the rapidly changing customer demands and experience expectations during the purchase and servicing, helps dealers and OEMs deliver enhanced customer experience. On the service front, customers can easily schedule a service appointment, track past and current service details and make payments online. Mobile apps also facilitate rich user experience for announcing new deals and even for feedback and suggestions. These mobility solutions feature everything from checking out latest offers to finding the best quotes. A well-designed app enables a user-friendly and rewarding experience to your customers and thus efficiently takes your business a new echelon. The features may vary from app to app; however, most of the standard features include - 
•    View Product Catalogues
•    Online Vehicle Booking
•    Get Quotations
•    Get Push Notifications
•    Search Nearby Dealer Location
•    Book Service Appointments
•    Choose your Preferred Payment Options
•    Get Service due Reminders
•    Tracking service History
•    Track Progress on your Service
•    Know Availability of Parts
•    Get Vehicle Information
•    Share your Feedback

All in all, mobility helps improve work efficiency and simplify business processes. With such apps, it is easy for dealers to stay digitally connected with their customers and end users. A customised mobile application, delivering value added services, improving sales, shortening transaction times, and superior service experience has become just a matter of a few clicks. Further ‘customer satisfaction’ is a bonus. 

In today’s highly digital and customer-centric era, dealers are focusing on doing everything possible to satisfy those real needs of the end customer. Today, DMS creators go an extra mile to provide a B2B, B2C mobility solution, Cloud-based mobile applications, associating with third-party apps, tailoring apps and creating innovative new apps as per the evolving needs of clients. Customised mobility solutions are apt for cutting-edge companies looking forward to ascertaining a competitive advantage through innovation in every term of mobility.