Case Studies
Case Studies

Excellon facilitates seamless customer experience management for MyTVS

Case Studies
Excellon facilitates seamless         customer experience management         for MyTVS

MyTVS is a chain of multi-brand auto servicing and repair workshops from India’s largest automobile distribution and services company, T V SundramIyengar and Sons Ltd. The company needed to implement a new IT solution to provide outstanding service to its franchisee network and their end customers. With the new platform, MyTVS secures individual franchisee’s data on the cloud, managed by Excellon Software, a Microsoft Gold Certified Partner.

The Customer Centric Businesses (CCB) Division of T V SundramIyengar& Sons Ltd. (TVS) launched MyTVS, the brand under which it is integrating its three motoring service initiatives. The initiatives include multi-brand service facilities for all cars, sales of pre-owned cars, and roadside emergency assistance services.

The car servicing business is built primarily on the franchisee model. The company had earlier implemented a desktop-based software application at all its service centers. Franchisees would enter transactions offline and send data to TVS on a weekly basis. This system had several drawbacks and TVS decided to completely replace it with a modern solution.